Primacy

PRIMACY was established in 2022 following the completion of a pilot that Surrey Heath Community Providers were nominated to lead on, to try and improve back office function through streamlining the processes and developing at scale work. Since the pilot we have grown significantly, and have a dedicated team of Workflow Administrators supporting practices with their back office administration functions.

‘Back office functions’ can cover a huge amount of tasks in General Practice, however we have focused on processing patient documents and summarising of patient notes. We currently process approximately 7000-8000 documents per week, which requires the team to scan, code and file each document onto the patients’ medical record. We also summarise patient notes when they transfer as new patients with the practice to ensure their medical records are up to date.

We complete this work for a number of practices across Berkshire, Hampshire and Surrey serving over 130,000 patients.

If you are a practice interested in utilising this service to help streamline your workflow, and free up some much needed capacity within your practice, please email shcp.primacy@nhs.net.